Work with the Friends

Currently Accepting Applications for:

Retail Supervisor

Edmonton, AB
Supervisor -- Friends Gift Shop
Job Type: Full Time
Location: University Hospital, Edmonton
Job Opened: January 2, 2019

Job Description

Who We Are:

We are a Volunteer based Gift Shop located in the heart of the University Of Alberta Hospital. Our business under the leadership of our Store Manager contributes financially to the Friends of University Hospital organization. These financial contributions allow us to operate our non-profit organization, support our programs and fulfill our mission: A hospital experience that is one of exemplary healing, caring and compassion!

What Is This Position About?

The Gift Shop Supervisor ensures the day-to-day operations of the Friends Gift Shop are run in such a manner so that all who enter the Gift Shop are greeted and welcomed into our retail environment. This environment will be complimented by the compliance of all Health and Safety requirements as well as standard practices in maintenance, cleanliness and presentation of product.

The Supervisor will supervise Volunteers throughout their shift to ensure all customers receive customer service excellence. The Supervisor will work with the Volunteers on a daily basis and as needed will coach when there is an opportunity to do so. In some cases they will act as additional support on sales floor or point of sale as required. The Supervisor will foster and ensure a positive working environment is maintained.

Under the direction of the Gift Shop Manager and Assistant Manager, the Supervisor team will work towards sales increases, gross profit and marketing of products within the Gift Shop. This will come in the form of: product selection, ordering and placement. Pricing and monitoring.


  • Minimum of two years experience in retail, sales and customer service.

  • Attention to detail

  • Organizational skills

  • Experience in maintaining Inventory levels

  • Loss Prevention experience and procedures

  • Time Management and planning for deadlines

  • Business Awareness

  • Strong communication skills. I.e., Written and Spoken.

  • Customer First Mindset

  • Computer skills. i.e., Windows and POS systems

  • Flexibility

Applicant Must:

  • Possess a strong sense of confidentiality

  • Have excellent interpersonal and organizational skills

  • Ability to work independently or as part of the team

  • Be able to complete work assignments, organize and prioritize while adapting to interruptions

  • Use good judgment and apply initiative

  • Demonstrate a commitment to customer relations and hospitality by being caring and courteous to patients, families and visitors.

  • Have a high level of honesty and integrity and be able to follow directions and guidelines

When Applying:

All applicants are required to email a cover letter and resume to Christina Foulkes ( Closing date is January 25th, 2019.

Only those candidates selected for an interview will be contacted.

Thank you for choosing to apply with the Friends of University Hospital Gift Shop.

Updated January 7, 2019


All employees new to The Friends of University Hospitals must provide a criminal records check. The Friends is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.